Store information
Shipping & returns
Free UK delivery, product returns and refund information.
Free UK delivery
Delivery is free on all UK orders, with no minimum order value. Our order cut-off is 10 p.m. London time. We handle orders within one working day, Monday to Friday. Carrier transit takes an estimated three to five working days, Monday to Friday, giving an estimated total of four to six working days. Orders placed after the cut-off, at weekends or on public holidays are handled from the next working day.
Damaged, defective, wrong or incomplete orders
Please contact customer care within seven days of delivery if your order arrives defective, damaged, incorrect or incomplete. Include your order reference and a description of the issue; photographs of the item, packaging and batch or serial number can help us investigate. We will assess the issue and arrange the appropriate return, replacement or refund. This requested reporting window does not limit your statutory rights if a fault is discovered later.
Product condition and seals
Our voluntary returns policy does not cover products that have been opened or used, returned in non-original packaging, or had their serial number, batch details or composition altered or tampered with after delivery. Please keep the original packaging, labels and seals. If the product or seal arrived damaged or tampered with, report that as a delivery issue rather than using the product. These conditions do not remove your rights for goods that were faulty, damaged or not as described when supplied.
UK cancellation rights
For eligible online purchases, you may notify us that you wish to cancel within 14 days of delivery and then return the goods within a further 14 days. Sealed supplements that are unsuitable for return for health protection or hygiene reasons cannot be returned for a change of mind once their hygiene seal has been broken after delivery. Outside your statutory rights, we do not offer change-of-mind returns or an unconditional money-back guarantee.
Arranging a return and postage
Contact customer care before sending a return so we can provide the correct return instructions and address. You pay return postage for eligible change-of-mind cancellations. Where goods are faulty, damaged, incorrect or otherwise not as described, we cover reasonable return costs as required by your statutory rights. Do not send returns to our registered office unless customer care specifically instructs you to do so.
Refund processing
For an accepted return, we process the refund within three to five days of receiving the returned product. Your payment provider may take additional time to show the refund. Where a refund is due without returning an item, customer care will confirm the arrangements. Nothing in this policy limits your statutory rights.
Contact customer care about a return
Return to the collection